Shipping policy

Thank you for shopping with Scents by Syncerra. Each order is carefully prepared to ensure your scents arrive safely and ready to elevate your everyday moments.

Order Processing

All orders are processed within 2–5 business days after payment is confirmed.

Orders are not processed or shipped on:

Weekends
Major holidays

During product launches, promotions, or high-volume periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on:

Package weight
Shipping destination
Carrier rates

From time to time, free shipping promotions may be offered.

Estimated Delivery Times

Delivery times depend on the shipping method selected at checkout and the destination.

Typical delivery estimates:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days

Please note these are estimated delivery times and are not guaranteed.

Shipping Carriers

We primarily ship through trusted carriers such as:

USPS
UPS
FedEx

Carrier availability may vary depending on your location.

Incorrect Shipping Addresses

Please ensure that your shipping address is correct at checkout.

Scents by Syncerra is not responsible for orders shipped to incorrectly entered addresses. If an order is returned due to an incorrect address, the customer will be responsible for reshipping fees.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Scents by Syncerra is not responsible for lost or stolen packages.

If you believe your package has been lost, we recommend: